Privacy Policy

1Introduction & Scope

Bet69 ("we", "us") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes our responsibilities and commitment to protecting your personal information when you use the bet69.vin website and its associated mobile applications.

By using any bet69 service, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

This Policy applies to all of the following:

• All registered members of bet69
• Visitors who browse the site without creating an account
• Bet69 mobile app users
• Anyone who contacts customer service or support

2What information we collect

Bet69 only collects information that is strictly necessary. We never ask for excessive or irrelevant data. Below is a detailed breakdown of what we collect:

We never store your full payment card number, PIN, or password on our servers. Sensitive payment information is processed directly through the payment gateway.

3Purpose of Data Collection

Bet69 uses your information only for specific, legitimate purposes. Each purpose is outlined transparently below:

• Account Management: For registration verification, login security, and account management.
• Identity Verification (KYC): To prevent fraud and verify user age.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Service: To resolve your issues or complaints.
• Security Monitoring: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory authority requirements.
• Service Improvement: To improve the user experience.
• Promotional Communications: To inform you of offers and bonuses with your consent.

4Data Storage & Security

Bet69 uses industry-leading technology to keep your information secure. Our security framework is described below:

• 256-bit SSL/TLS Encryption: All data transfers occur through fully encrypted channels.
• AES-256 Database Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for account access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Firewall Protection: All servers are protected by enterprise-grade firewalls.
• Data Backup: Data is backed up daily and stored in a separate, secure location.

Your information is generally retained after account closure for 5 years is retained as required by legal and regulatory obligations, after which the data is securely deleted.

5Data Sharing Policy

Bet69 does not generally share your personal information with anyone. However, disclosure may occur in the limited circumstances below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• KYC Verification Authority: With authorized agencies for identity verification.
• Law Enforcement Agencies: By court order or valid government directive.
• Technology Service Providers: For hosting and security services — they are bound by strict confidentiality agreements.

In all of the above cases, only the minimum necessary information is shared. No third party is permitted to use bet69 member data for advertising or marketing purposes.

6Cookies & Tracking Technologies

Bet69's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure our services run properly.

We use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions and platform security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember your preferences such as language and timezone.
• Analytics Cookies: To understand which pages are most visited — no personal identification is involved.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of some services.

7Your Rights

As a bet69 member, you have important rights regarding your personal information. We fully uphold all of these rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: If we breach this Policy, you have the right to file a complaint with the relevant authority.

8Children's Privacy

Bet69's services are strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that a minor has registered an account, it will be immediately closed and all associated data will be deleted. If you believe your child is using bet69, please notify our support team.

9Policy Updates

Bet69 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will:

• We will send notifications to your registered email or mobile number.
• We will display a notice on the platform's homepage.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page periodically.

10Contact

For any questions, concerns, or to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of any page on the platform
• Support Hours: 24 hours a day, 7 days a week

We typically respond within 24 hours. For urgent matters, live chat is the fastest way to reach us.